ACCEPTABLE USE POLICY


By using the Rayse Community website, you accept the terms of this Policy

Please read this Acceptable Usage Policy carefully and ensure that you understand it before using Our Site. Our Acceptable Usage Policy sets out standards which apply to your use of this website, www.raysecommunity.com (“Our Site”) when communicating via Our Site, or otherwise interacting with it. It is recommended that you print a copy of this Policy for your future reference.

Your agreement to comply with this Policy is indicated by your use of Our Site. If you do not agree to this Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation 

    1. In this Policy, unless the context otherwise requires, the following expressions have the following meanings:

“content” or “Content”

means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

“User”

means a user of Our Site; and

“We/Us/Our”

means Rayse Ltd t/a Rayse Community.

  1. Information About Us

Our Site is operated by Rayse Ltd. We are a limited company registered in England and Wales under the company number 16084069. Our registered address is 4 Shrub Road, Hampton Vale, Peterborough, England, PE7 8LW.

  1. How to Contact Us

To contact Us, please email Us at hello@raysecommunity.com.

  1. Changes to this Policy

    1. We may alter the terms of this Policy at any time. If We do so, details of the changes will be highlighted at the footer of this policy. As explained above, your use of Our Site constitutes your acceptance of this Policy. Consequently, any changes made to this Policy will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.

    2. If any part of the current version of this Policy conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

  2. Acceptable Usage of Our Site

    1. You may only use Our Site in a lawful manner:

      1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;

      2. You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent;

      3. You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind;

      4. You must not use Our Site to knowingly send, upload, or in any other way transmit unauthorised or unsolicited marketing or similar material (commonly referred to as “spam”);

      5. You must not use Our Site to bully, threaten, harass, intimidate, insult, annoy, alarm, inconvenience, upset, or embarrass another person;

      6. You must not use Our Site to harm or attempt to harm minors in any manner; and

      7. You must not use Our Site, submit User Content, or communicate in any way using Our Site that does not comply with the content standards set out below in Clause 7.

  1. Interactive Services

    1. The following interactive services are available on Our Site:

      1. Chat, Forums, Support, Blogs (Content shared by members, including in chat, forums, support areas, and blogs, reflects personal experience only and does not constitute medical advice. Rayse Community is a support platform, not a medical service. Users must not present their personal experiences as medical advice and must not discourage other users from seeking professional medical guidance.)

    2. If We provide any kind of interactive service, clear information will be provided about that service. In particular, We will inform you of any moderation and whether that moderation is automated or carried out by people. 

    3. We use reasonable efforts to carry out risk assessments for any interactive services that We may offer in order to determine the risks posed to Users from third parties and, on the basis of those risk assessments, decide whether to implement moderation and, if so, what kind.

    4. Notwithstanding Part 6.3, We are under no obligation to monitor, moderate, or in any other manner oversee any interactive services provided on Our Site. We hereby exclude any and all liability for any loss or damage arising out of the use of such interactive services by a User who breaches the content standards set out in Part 7, whether We monitor the interactive service or not.

However, nothing in this clause shall limit or exclude Our liability for:

 a. death or personal injury caused by Our negligence;

 b. fraud or fraudulent misrepresentation; or

c. any other liability which cannot be excluded or limited by applicable law.

For the avoidance of doubt, all content shared by members in chat rooms, forums, support areas, and blogs represents the personal views and experiences of individual users only. It does not constitute medical, clinical, or professional advice of any kind, and We accept no responsibility for any action taken or not taken in reliance upon such content.

  1. Minors may not use the interactive service(s) provided on Our Site.

  1. Member Wellbeing and Vulnerability

7.1 Rayse Community is a peer support platform serving members who may be experiencing significant physical and emotional challenges, including those associated with hysterectomy, surgical menopause, HRT, and related conditions. We recognise that some members may be in a vulnerable state at the time of using Our Site.

7.2 If you are concerned about the immediate well-being of yourself or another member, you must not rely solely on this platform for support. The following resources are available: (If you are based outside the UK, you must seek equivalent emergency and support services in your own country, as the resources listed below will not be able to assist you.)

  • Emergency services: Call 999

  • NHS urgent medical advice: Call 111

  • Samaritans (emotional support): Call 116 123 (free, 24 hours) or email jo@samaritans.org

  • Mind (mental health support): www.mind.org.uk

7.3 If you become aware of content posted by another member that suggests they are at risk of harm to themselves or others, you should report it to Us immediately at hello@raysecommunity.com. We will use reasonable endeavours to respond promptly, but We cannot guarantee continuous monitoring of the platform.

7.4 Users must not post content that encourages, glorifies, or facilitates self-harm, suicide, or the deliberate misuse of medication or medical treatment.

7.5 We reserve the right to remove content and suspend or terminate the account of any member whose conduct We reasonably consider poses a risk to the wellbeing of themselves or other members, without prior notice where We deem it necessary to do so.

  1. Content Standards

    1. When communicating via Our Site, uploading User Content, or otherwise interacting with Our Site, you must not submit, communicate, or otherwise do anything that:

      1. is sexually explicit;

      2. in any way sexualises minors (including, but not limited to, child sexual abuse material);

      3. is obscene, deliberately offensive, hateful, or otherwise inflammatory;

      4. promotes violence;

      5. promotes, encourages, incites, or supports acts of terrorism;

      6. promotes or assists in any form of unlawful activity;

      7. is defamatory of another person;

      8. bullies, insults, intimidates, or humiliates another person;

      9. discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; nationality; gender; gender identity; sexual orientation; religious or philosophical beliefs; disability; or age;

      10. is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

      11. is calculated or otherwise likely to deceive;

      12. is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal information in a way that you do not have a right to;

      13. misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;

      14. implies any form of affiliation with Us or any other party where there is none;

      15. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, designs, patents, trade marks, and database rights) belonging to Us or any other party;

      16. is in breach of any legal duty owed to another party, including, but not limited to, contractual duties and duties of confidence.

    2. When communicating via Our Site, uploading User Content, or otherwise interacting with Our Site, you must ensure that your communication or submission:

      1. is truthful and accurate (where you are stating facts);

      2. states only genuinely held opinions; and

      3. complies fully with any and all local, national, or international laws and regulations that apply.

  2. Breaches of this Policy

    1. If you fail to comply with the provisions of this Policy, We may take action as set out in this Clause 8. A breach of this Policy also constitutes a material breach of Our Site. We may take one or more of the following actions in response to your breach:

      1. Suspend or terminate your right to use Our Site;

      2. Remove, either temporarily or permanently, your communication, User Content, or other submission from Our Site;

      3. Issue you with a written warning;

      4. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

      5. Take further legal action against you, as appropriate;

      6. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

      7. Any other actions which We deem reasonably appropriate (and lawful).

    2. We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to, those set out above in Clause 8.1) in response to your breach.

  3. Law and Jurisdiction

    1. This Policy, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

    2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Clause 9.1 takes away from or reduces your legal rights as a consumer.

    3. If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to this Policy or to the relationship between you and Us shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

    4. If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to this Policy or to the relationship between you and Us shall be subject to the exclusive jurisdiction of the courts of England and Wales.



© McKenzie Legal & HR for Rayse Community - Website Acceptable Use Policy (24.03.2026) 4